RETURN POLICY

Return Policy

At Trends of India, we take great pride in the quality and craftsmanship of our ethnic wear. Each piece is thoroughly inspected before shipping to meet our high standards. However, we understand that there may be rare instances where an item is damaged during transit. Our return policy is crafted to handle such situations smoothly and transparently.

Please review our return guidelines below:

1. Return Eligibility

• Damage or Defects Only: Returns are accepted only if the product arrives damaged or defective. We are unable to accommodate returns for other reasons, including changes in preference, sizing issues, or general dissatisfaction, as all our products are carefully quality-checked.
• 7-Day Return Window: You must initiate a return request within 7 days of receiving your order. We are unable to process any return requests submitted after this period.
• Proof Requirement: To ensure prompt assistance, we request that you take a clear unboxing video while opening your package. This video should visibly capture the unopened package and the condition of the item upon initial inspection. This proof helps us quickly validate any damage claims.

2. Return Process

• Initiating a Return: If you receive a damaged or defective product, please contact our customer support team at [insert contact email/phone number] within 7 days of delivery. Provide the following information:
  • Order number and item details
  • Clear unboxing video as proof of damage
  • Photos of the damaged product for additional documentation
• Approval and Next Steps: Our team will review your request within 2-3 business days and will contact you with further instructions if your return is approved.

3. Refund and Store Credit

• Store Credit Issuance: Upon approval of your return, we will issue a store credit equal to the purchase value of the damaged item(s). This credit can be redeemed on future purchases at Trends of India.
• Non-Refundable Payment: Please note that we do not offer refunds to the original payment method, only store credit.

4. Important Conditions

• Video Documentation: An unboxing video is required as evidence to support claims for damaged items. Without this video, returns may be subject to denial.
• Condition of Returned Items: Items must be in their original condition with tags intact, unwashed, and unworn. We reserve the right to deny returns that do not meet these standards.
• Non-Returnable Items: Items that are used, altered, or have missing tags do not qualify for returns.

5. Additional Information

• Shipping Costs for Returns: If your return is approved, Trends of India will cover return shipping costs for damaged items.
• Final Sale Items: Some products, including those marked "Final Sale" or custom-stitched items, are not eligible for returns under any circumstances.

Thank you for choosing Trends of India. Your trust in our quality and service is valuable to us, and we are dedicated to making your shopping experience as smooth as possible. Please don’t hesitate to reach out with any questions or concerns!